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The information provider reports this status in case they have reason to believe that the individual has left the UAE. This status could be flagged whether or not an individual has an overdue amount.

In case of any inaccuracy in your Credit Report, Etihad Credit Bureau can assist you to raise it with the respective Information provider.

To raise a data correction request, please fill the form available on our website at https://etihadbureau.ae/correction

We have extensive information on our website on Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through Etihad Credit Bureau website and mobile apps. 
If you believe you still would like to talk to a customer experience officer, you may call our Contact Center on 800-BUREAU (800-287328) Saturdays to Thursdays from 8am to 4pm

Etihad Credit Bureau does not play any role in reviewing, assessing or approving your application for credit facilities or products and services. The information in your credit report is used by banks, finance companies, telecommunication operators, water and electricity providers, courts, government entities, etc to support them in making their own decision to disburse credit facilities or provide products or services.

The Credit Score is calculated using an algorithm based on modern predictive analytics methodologies. The same methodologies are commonly used in multiple global credit bureaus and banks. They take the vast information available in credit profiles into account, comparing this information to credit history and behavior of all individuals or companies in the UAE.

No individual or company is required to submit any information. Etihad Credit Bureau collects the information directly from the Information Providers as per its mandate under the Federal Credit Information Law (6) of 2010 and its amendment in Federal Decree Law No. (8) of 2020.