Credit Report & Score
We have extensive information on our website on Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through Etihad Credit Bureau website and mobile apps and through Etihad Credit Bureau Contact Center.
If you believe you still cannot get to the information you are looking for, you may contact our Contact Center 800-BUREAU (800-287328) Sunday to Friday from 8:00am to 4:00pm.
Etihad Credit Bureau Credit Reports and Credit Scores are electronic and does not require stamps or signatures.
If you would like to share your Credit Report or Credit Score with an individual or an external entity in or outside the UAE, you can do that by:
You can download the mobile app here:
Usually the purchased Credit Report or Credit Score is sent to the registered email within 8 hours. However, sometimes an instance may occur where the system will automatically prevent the email from being sent for technical reasons. In this case please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.
Telecom operators use information in your Credit Report and Credit Score to assess your creditworthiness ahead of making their decision to provide you with postpaid phone services or device purchases on installment basis.
To obtain your Credit Report and Credit Score visit https://etihadbureau.ae/credit-score or download the Etihad Credit Bureau CreditReport app available in the App Store, Google Play or by raising a request through Etihad Credit Bureau Contact Center. You will need to have your Emirates ID and registered mobile phone with you to complete the purchase process.
Documents required to delegate third party:
For individual customers, the Credit Report is AED 84 including VAT, and the Credit Score is AED 10.50 including VAT.For establishments, the Credit Report is AED 84 including VAT, and the Credit Score is AED 10.50 including VAT.For companies, the Credit Report is AED 157.50 including VAT, and the Credit Score is AED 10.50 including VAT.
Etihad Credit Bureau prices its products in line with the products and price list that is approved by the UAE Cabinet.
In order to calculate a Credit Score, we require a minimum period of credit history and some additional conditions. Some of the most common reasons why you cannot get a credit score are:
You will receive your Credit Report and/or Credit Score within 8 hours on your registered email.
If you were charged but did not receive your credit report or credit score, or if you are facing any payment difficulties, please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.
The Credit Score is calculated using an algorithm based on modern predictive analytics methodologies. The same methodologies are commonly used in multiple global credit bureaus and banks. They take the vast information available in credit profiles into account, comparing this information to credit history and behavior of all individuals or companies in the UAE.