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Etihad Credit Bureau Credit Reports and Credit Scores are electronic and does not require stamps or signatures.

If you would like to share your Credit Report or Credit Score with an individual or an external entity in or outside the UAE, you can do that by:

  • For individuals: indicate the email address of the recipient when buying the report through the Etihad Credit Bureau mobile app or website.
  • For companies: indicate the email address of the recipient in the request form https://online.etihadbureau.ae/reportrequest

You can download the mobile app here:
Apple Store Google Play Store

Etihad Credit Bureau collects data from UAE-based information providers. However, and as and when laws and regulations permit, Etihad Credit Bureau will add foreign credit data whenever possible.

Guarantor's information appears against each credit facility in the Credit Report as mandated by the Central Bank of the UAE regulations.

This is most of the times an error related to the browser. You can download the Etihad Credit Bureau CreditReport mobile app and try obtaining your Credit Report and Score via mobile device. If the problem still persists on the website, please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.

For individual customers, the Credit Report is AED 84 including VAT, and the Credit Score is AED 10.50 including VAT.
For establishments, the Credit Report is AED 84 including VAT, and the Credit Score is AED 10.50 including VAT.
For companies, the Credit Report is AED 157.50 including VAT, and the Credit Score is AED 10.50 including VAT.

Joint credit facilities will appear on the individual Credit Report of both individuals.

Your Credit Report is not only a compilation of your credit history but also a reflection of your behavior towards payment obligations. Defaults missed payments and bounced cheques will always appear in your Credit Report up to a period of 5 years.

The personal historical information like addresses and previous employment records remains in the Credit Report even after a submission of new record. The old records will appear under the historical heading of the personal information.

Usually the purchased Credit Report or Credit Score is sent to the registered email within 8 hours. However, sometimes an instance may occur where the system will automatically prevent the email from being sent for technical reasons. In this case please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.

Telecom operators use information in your Credit Report and Credit Score to assess your creditworthiness ahead of making their decision to provide you with postpaid phone services or device purchases on installment basis.